Request an appointment online
If you need to speak to your GP, then you can request an appointment online using our online consultation service. Please only phone reception if you do not have access to the internet.
Our appointments are booked at 10-minute intervals and we may offer you an appointment in the early morning or evening. Please ask a member of the practice team to find out more.
Our online consultation service
Find out more about our triage system, designed to ensure you receive the best care from the first contact. Please be aware that forms will only be reviewed during practice hours.
Appointments through the NHS App
You can book certain appointments at the surgery without the need to call us. Some Nurse appointments are available to book on the NHS App. You must have had a discussion with a Doctor or ANP before booking a blood test unless it is a routine test for medication monitoring or an annual review.
To get started:
- Tell a member of staff at reception you would like to start using the online service.
- You will be required to confirm your identity.
- A letter will be printed off with your unique username and password for you to log in and start using online services.
For other appointments you will have to complete an Online Consultation Form or call us and speak to Reception.
Types of appointments
At Frome Valley Medical Centre, we offer different appointments to help you get the care you need as soon as possible.
Routine appointments
We aim to give you a routine appointment to see a GP within 2 weeks of receiving your online request.
Urgent appointments
If your appointment is urgent, we’ll arrange for a GP to see you on the same day. You can also call NHS 111 for general medical advice.
Important
Chaperones
If you wish to have a chaperone present during an examination, let us know in advance and we will be happy to provide one.
Further information
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Training
The practice is actively involved in postgraduate training of doctors wishing to become GP's. Training GPs have several years hospital experience before they join the practice team.
The practice also regularly takes groups of undergraduate medical students from the University of Bristol to familiarise them and provide them with an insight into the work of general practice.
Patients may, from time to time, be asked if they mind having another doctor present during their consultation, or if they mind their consultation being recorded for training purposes. The doctors fully understand that some patients may prefer not to have another doctor present or their consultation recorded and will always respect the wishes of the patient at these times.