Prescriptions at Frome Valley Medical Centre

How to order a repeat prescription

The quickest and easiest way to order repeat prescriptions is by using the NHS App. 

If you do not have access to the NHS App, please order repeat prescriptions on the printed request form provided at the chemist when you collect your medication. This can then be:

• Posted to the surgery
• Placed in the repeat prescription box on the reception desk or the surgery's external letter box or
• Handed in at your local chemist (who will return it to us)

Further information

Collections

Your repeat prescription will be ready for collection at the pharmacy of your choice after 15:00 five working days after we receive this request. 

We are unable to process requests any quicker due to the volume of prescriptions we deal with on a daily basis.

Urgent requests

As a patient it is your responsibility to make sure that you submit your request while you still have sufficient medication to last you because we are unable to provide prescriptions urgently, except in exceptional circumstances.  If an urgent request for medication is made, you will need to fill in a urgent prescription request form and a clinician will decide whether this is necessary.

Medication reviews

Patients on repeat medication will be asked to see a clinician at least once a year to review these regular medications and notification should appear on your medication.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Nominating a pharmacy

When you order a repeat prescription online, you will have to nominate a pharmacy to prepare your prescription and for you to pick it up from.

You can nominate a pharmacy by using the NHS App or logging into the NHS website using a web browser. A high street pharmacy is where you collect your prescriptions in person. If you have chosen an online-only pharmacy, then they will send your prescription in the post.

If you order your prescription online:

• You will no longer need to collect paper prescriptions from our surgery.
• Your nominated pharmacy will have your prescriptions ready to collect until you change or remove them.

For more information about nominating a pharmacy, visit the Nominate a Pharmacy page on the NHS website.

How your pharmacy can help

Pharmacists are qualified healthcare professionals who can help you with minor health concerns. They can offer medical advice and over-the-counter medicines for minor illnesses like coughs, colds, tummy problems and aches and pains.

For symptoms that are more serious, we suggest visiting your GP or nurse. You can book an appointment by going to our Appointments page.

Prescription charges

The NHS prescription charges apply to England only.

The Government provides help for those who have difficulty paying NHS prescriptions. You can find out more about whether you’re entitled to support from the Government on the NHS Prescription charges page on the NHS website.

More information and advice about NHS England prescription charges are on the Who can get a free prescription page on the NHS website.

Questions about your prescription

We are available to help with any problems about your prescription. Contact us if you are having problems with:

• Ordering repeat prescriptions
• Your pharmacy
• Out of stock items
• General concerns about your medication.

You can contact us by calling the surgery through 01454 772 153.

You can also find more information about prescriptions on the NHS website.