Working within our current staffing capacity we are doing our best to ensure that you have access to additional appointments outside of these hours. As a result you may be offered an early morning or evening appointment. If this is something you would prefer please ask about availability when booking an appointment.

Please be aware that the Surgery closes on Bank Holiday's.

 Please be mindful of this when ordering medication.

The online consultation service will also be unavailable during these times. 

Note that all incoming and outgoing calls are recorded for training and monitoring purposes. 

When the surgery is closed, patients should telephone 111 to access the NHS 111 out-of-hours service. You may be offered telephone advice with a doctor or nurse, an appointment at a Primary Healthcare Centre or a home visit if appropriate. This service is provided for medical emergencies which cannot wait until the next surgery. Please do not arrive at the centre without first making telephone contact.

NHS 111 is a 24 hour, nurse-led, confidential help-line providing advice and information on:

• what to do if you're feeling ill
• health concerns of you and your family
• local health services
• self-help and support organisations
• appointments for the urgent eye assessment clinic
• advice on NHS dentists and emergency dental care

Injuries

People sustaining injuries as a result of accidents should ring in for advice. They may be referred to the Minor Injuries Unit at Southmead Hospital or Yate Westgate Centre for assessment and treatment. 

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.